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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mockingbird Studio. The collective work includes works that are licensed to Mockingbird Studio. Copyright 2014, Mockingbird Studio ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mockingbird Studio or purchasing Mockingbird Studio products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mockingbird Studio or to purchase Mockingbird Studio products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mockingbird Studio. You further agree not to change or delete any proprietary notices from materials downloaded from the site. TOUCHSTONE and the Touchstone spiral logo are trademarks of Juli McCarthy’s Mockingbird Studio Jewelry.


Warranty
100% Product Warranty Mockingbird Studio warranties all products against defects in materials and workmanship. Mockingbird Studio will replace cords and chains should they break or wear out for the lifetime of the original owner. Touchstones pendants and beads are warranted for breakage due to defects. Touchstone pendants and beads may change colors over time and exposure to elements, this is natural. Touchstone beads and pendants are individually handcrafted with organically-grown dried herbs and wild-gathered leaves, flowers, roots, seeds and barks, carefully selected and blended by hand into polymer clay where their beneficial spiritual properties are permanently captured.


Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it if signing for delivery. If you item(s) do arrived damaged please send photos to sales@mockingbirdstudio.net and we will process an insurance claim on your behalf.


Return procedure: All return requests must be made in writing via sales@mockingbirdstudio.net. Mockingbird Studio will issue a Return Authorization number and provide detailed return instructions. Upon receipt of the defective product, Mockingbird Studio will repair or replace, ***All returns must have a Return Authorization*** Item(s) returned without an RA number will either be returned to sender or subject to a $10.00 charge with a store credit refund only if the package is opened by us inadvertently.


Cancellations: All orders cancelled after 48 hours are subject to a $10 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


Limitation of Liability
Mockingbird Studio shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mockingbird Studio has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Mockingbird Studio product is mistakenly listed at an incorrect price, Mockingbird Studio reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mockingbird Studio reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mockingbird Studio shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Mockingbird Studio without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Mockingbird Studio may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Mockingbird Studio.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Mockingbird Studio products) shall be in the state or federal courts located in Illinois. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Mockingbird Studio products) must be commenced within one (1) year after the claim or cause of action arises. Mockingbird Studio's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mockingbird Studio may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mockingbird Studio or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Mockingbird Studio does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mockingbird Studio is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Mockingbird Studio reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Mockingbird Studio in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Mockingbird Studio, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Mockingbird Studio may link to sites operated by third parties. However, even if the third party is affiliated with Mockingbird Studio, Mockingbird Studio has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Mockingbird Studio. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Mockingbird Studio seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).